Payment Policy

Effective Date: December 31, 2024

At CloudyHato, we are dedicated to providing a secure and convenient payment experience. Please review our payment policy to understand the available options and terms for transactions on our website.

Accepted Payment Methods

We accept the following payment methods for orders placed on cloudyhato.com:

  1. Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  2. Digital Wallets: PayPal, Google Pay, Apple Pay.
  3. Bank Transfers: For bulk or special orders, please contact our support team for details.
  4. Gift Cards or Coupons: Apply during checkout for eligible purchases.

Currency

All transactions are processed in USD (United States Dollar).

Payment Security

  • Our website uses SSL encryption to protect your payment information.
  • Payments are processed through trusted third-party gateways, ensuring secure and reliable transactions.

Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email containing:

  • Order details
  • Payment amount
  • Estimated shipping time

If you do not receive this email, please check your spam folder or contact us at info@cloudyhato.net.

Refunds and Cancellations

  • Refunds: Refunds for eligible items will be issued to the original payment method within 7-10 business days after approval.
  • Order Cancellations: Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible if the item has already been processed for shipping.

Failed Transactions

If your payment fails or is declined:

  • Double-check the card information entered during checkout.
  • Ensure your payment method has sufficient funds.
  • Contact your bank or payment provider for assistance.

For additional support, contact our customer service team at (607) 299-4586 or email us at info@cloudyhato.net.

Taxes and Duties

  • Domestic Orders (USA): Sales tax will be applied as per state regulations.
  • International Orders: Customs duties, VAT, or other taxes may apply and are the customer’s responsibility.

Contact Information

For questions regarding payments, reach out to us: