Terms and Conditions for Cloudyhato

Effective Date: December 31, 2024

Welcome to Cloudyhato! These Terms and Conditions govern your use of our website, the purchase of products from us, and all interactions related to our business. By accessing our website cloudyhato.com and purchasing from us, you agree to comply with and be bound by these Terms and Conditions. Please read this document carefully before using our website or making a purchase.

1. General Information

Cloudyhato is an online store specializing in the sale of plants and plant-related products. By using our website, you agree to adhere to all applicable laws and regulations governing online purchases, privacy, and intellectual property. These Terms and Conditions outline your rights and responsibilities as a customer and our obligations as a business.

2. Agreement to Terms

By accessing or using our website, placing an order, or browsing our products, you agree to comply with these Terms and Conditions. If you do not agree with any part of this agreement, you must refrain from using the website or making a purchase.

Cloudyhato reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the revised version will be effective immediately upon publication. You are encouraged to review this page regularly to stay informed of any changes.

3. Products and Services

Cloudyhato offers a variety of plants and plant-related products through our website. We make every effort to ensure that the descriptions and images of the products on our site are accurate. However, due to the nature of plants and the possibility of variations in size, color, and appearance, we cannot guarantee that the product you receive will exactly match the image shown online.

We reserve the right to withdraw any products from our website at any time or remove or edit any material or content, without notice, for any reason.

4. Ordering Process

To make a purchase, customers must follow the ordering process on our website. This includes selecting the products, adding them to your cart, providing the required shipping and payment information, and completing the checkout process.

Once an order is submitted, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order, and we reserve the right to cancel or modify the order at our discretion, especially in the case of pricing errors, stock issues, or other circumstances that may affect the ability to fulfill the order.

5. Pricing and Payment

All prices on the website are listed in USD (United States Dollar) and are subject to change without prior notice. Prices may be updated periodically, and we reserve the right to adjust the prices of our products based on factors such as demand, availability, and shipping costs.

We accept payments through major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payment must be made in full at the time of purchase, and you agree to provide valid and accurate payment information when making a purchase.

If payment is unsuccessful or there is a problem with your order, we may contact you for further information. We reserve the right to cancel any order if payment is not received or if we suspect fraudulent activity.

6. Shipping and Delivery

Cloudyhato offers shipping within the United States and internationally. Shipping costs are calculated based on the weight, size, and destination of the order. Customers will be notified of the estimated shipping costs during checkout.

We use a variety of reliable carriers for shipping, and delivery times may vary depending on the shipping method selected and your location. We aim to process and ship orders within 1-2 business days; however, please note that shipping delays may occur due to high demand or unforeseen circumstances.

Shipping Methods:

  • Standard Shipping (3-5 business days within the U.S.)
  • Expedited Shipping (1-3 business days within the U.S.)
  • International Shipping (varies by destination)

Please be aware that international customers may incur customs duties, taxes, or additional fees upon receipt of their order, which are the responsibility of the customer.

7. Returns and Exchanges

We want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied, we offer a 30-day return and exchange policy.

Conditions for Returns and Exchanges:

  • Products must be in their original condition and packaging.
  • Returns must be initiated within 30 days of receiving your order.
  • Plants that have been damaged by customer care or have been used are not eligible for return.
  • Products such as soil, fertilizers, or plant accessories are not eligible for returns or exchanges.

To initiate a return or exchange, please contact our customer service team at info@cloudyhato.net, and we will guide you through the process. If your product is damaged during shipping, please provide photographs to us within 48 hours of receiving the item so we can resolve the issue promptly.

8. Cancellations

Orders can only be canceled before they are processed and shipped. If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you can initiate a return or exchange according to our policy.

9. Customer Privacy and Data Security

Cloudyhato values your privacy and is committed to safeguarding your personal information. When you make a purchase, we collect personal details such as your name, address, phone number, and email. This information is used solely for processing your orders and providing customer support.

We take appropriate measures to protect your data and comply with privacy laws. For more detailed information about how we handle your personal information, please refer to our Privacy Policy available on our website.

10. Intellectual Property

The content of our website, including but not limited to text, images, logos, product descriptions, and designs, is owned by Cloudyhato or its licensors. All materials are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without express permission.

11. Limitation of Liability

Cloudyhato is not liable for any indirect, incidental, or consequential damages arising from the use of our website, the purchase of our products, or any delay in processing or shipping. Our liability is limited to the amount you paid for the product that caused the issue.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of New York, USA, without regard to its conflict of law principles. Any disputes or claims related to these Terms and Conditions or the use of our website will be resolved in the state or federal courts located in Cortland, New York.

13. Contact Information

If you have any questions, concerns, or comments about our Terms and Conditions, please contact us at: