Privacy Policy for Cloudyhato

Effective Date: December 31, 2024

At Cloudyhato, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website cloudyhato.com and make a purchase from us. By using our website and providing your personal information, you agree to the practices described in this policy.

1. Information We Collect

Cloudyhato collects two types of information from our customers:

1.1 Personal Information

Personal information refers to any details that can be used to identify an individual. This includes:

  • Contact Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: Credit/debit card details, PayPal account information, and other payment details.
  • Account Information: If you create an account with us, we will store your login credentials and order history.

1.2 Non-Personal Information

We may also collect non-personally identifiable information that helps us improve the functionality and performance of our website, such as:

  • Browser type and version.
  • IP address and location.
  • Device information, including operating system and screen size.
  • Page visit data, such as time spent on a page and navigation paths.

2. How We Collect Information

Cloudyhato collects your information in the following ways:

  • Directly from you: When you place an order, sign up for our newsletter, or create an account, you provide us with personal information.
  • Through automated technologies: We use cookies, web beacons, and other tracking technologies to gather non-personally identifiable information about how you use our website.

3. How We Use Your Information

We use the information we collect from you for the following purposes:

3.1 Order Processing

We use your personal information to process and fulfill your orders, including:

  • Verifying your payment information.
  • Shipping and delivering your products to the provided address.
  • Sending you order updates, shipping notifications, and invoices.

3.2 Customer Service

We may use your contact information to:

  • Respond to your inquiries, feedback, and support requests.
  • Assist with returns, exchanges, or other customer service-related issues.

3.3 Marketing and Communication

With your consent, we may send you promotional materials, special offers, newsletters, or updates about new products. You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

3.4 Website Improvement

We may use non-personal information to analyze and improve our website, such as:

  • Enhancing site performance and functionality.
  • Personalizing your browsing experience.
  • Analyzing customer behavior to offer better products and services.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files placed on your device that help us remember your preferences, keep you logged in, and provide personalized content.

  • Types of Cookies Used:
    • Essential Cookies: Necessary for the operation of our website (e.g., to process transactions or store your cart information).
    • Performance Cookies: Help us analyze website traffic and user behavior to improve our services.
    • Targeting/Advertising Cookies: Track your browsing habits to provide personalized advertisements.

You can manage cookie preferences through your browser settings, though some cookies are essential for the proper functioning of the website.

5. How We Protect Your Information

At Cloudyhato, we take security seriously and use various industry-standard security measures to protect your personal information. These include:

  • Encryption: We use SSL (Secure Sockets Layer) encryption to secure sensitive data, such as payment information, during transmission.
  • Access Control: Only authorized personnel have access to your personal data.
  • Secure Payment Processing: We use trusted third-party payment processors (such as PayPal and Stripe) to handle your payment transactions securely.

While we strive to protect your information, please note that no system is entirely secure, and we cannot guarantee the absolute security of your personal data.

6. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data in the following circumstances:

6.1 Service Providers

We may share your information with trusted third-party service providers to help us with business operations, such as:

  • Shipping providers: To fulfill orders and deliver products.
  • Payment processors: To process payments and ensure secure transactions.
  • Marketing partners: If you have opted into marketing communications, we may share your data with our partners for the purpose of sending you promotional materials.

These third parties are obligated to protect your personal information and only use it for the purposes for which it was shared.

6.2 Legal Requirements

We may disclose your information when required to do so by law, such as in response to a subpoena, court order, or other legal process.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access and review the personal information we hold about you. If any information is incorrect or outdated, you may request that we update it.

7.2 Deletion

You can request that we delete your personal information, subject to certain legal obligations (e.g., for order processing or legal compliance).

7.3 Opt-Out

You can opt out of receiving marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails.
  • Contacting us directly at info@cloudyhato.net to request removal from our marketing lists.

7.4 Do Not Track

Some web browsers may allow you to set a “Do Not Track” (DNT) preference, which prevents websites from tracking your online activities. However, Cloudyhato does not currently respond to DNT signals.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.

9. International Users

If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to and processed in the U.S. By using our website, you consent to the transfer of your information to the United States and its use as described in this Privacy Policy.

10. Changes to This Privacy Policy

Cloudyhato reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: