Shipping Policy

Effective Date: December 31, 2024

At CloudyHato, we are committed to providing a seamless and efficient shipping experience for our valued customers. Below, you will find details about our shipping process, timelines, and policies.

Shipping Coverage

We proudly ship our premium bonsai trees and gardening products to customers across the United States and internationally. However, certain restrictions may apply to international orders based on local regulations regarding the import of live plants.

Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

  • Domestic Shipping (USA): Shipping rates are calculated at checkout based on the size, weight, and destination of the package.
  • International Shipping: Rates vary by location and will be displayed during checkout. Customs fees or duties may apply, which are the responsibility of the customer.

Shipping Times

  • Standard Shipping (USA): 5-7 business days.
  • Expedited Shipping (USA): 2-3 business days.
  • International Shipping: 7-14 business days (may vary based on the destination).

Packaging and Handling

Our bonsai trees are packaged with utmost care to ensure they arrive in perfect condition. We use eco-friendly, durable materials designed to protect the tree during transit.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can monitor your shipment through our website at cloudyhato.com.

Shipping Issues

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damage, and we will arrange for a replacement or refund.
  • Lost or Delayed Shipments: For delayed or lost shipments, please contact our customer service team for assistance.

Contact Information

If you have any questions or concerns about our shipping policy, feel free to reach out to us: