Sales Policy for Cloudyhato – Your Trusted Plant Supplier

Effective Date: December 31, 2024

Welcome to Cloudyhato! We are delighted to have you visit our store and explore our wide range of beautiful plants. Our commitment is to provide you with the finest selection of indoor and outdoor plants, ensuring that every plant from Cloudyhato adds beauty and freshness to your home, office, or garden.

Please take a moment to familiarize yourself with our Sales Policy. This document outlines the terms and conditions governing the sale of our products, ensuring a smooth and hassle-free experience for our customers.

1. General Information

Cloudyhato, located at 10 Kellogg Rd, Cortland, New York, is dedicated to providing high-quality plants and customer service. We offer a variety of plants for different environments, including both common and rare species. Our goal is to meet the diverse needs of our customers while ensuring the best possible experience when purchasing from us.

2. Ordering Process

When you visit Cloudyhato.com, you can easily browse our selection of plants, check their details, and make a purchase online. We offer a seamless shopping experience with easy-to-navigate pages, product descriptions, and clear images of all plants available for sale.

To place an order:

  • Simply add the plants you wish to purchase to your shopping cart.
  • Proceed to checkout, where you will be asked to provide your shipping details, payment method, and any special instructions.
  • After submitting your order, you will receive a confirmation email with your order details.
    If you encounter any issues or have questions, please do not hesitate to contact us via phone or email, and our support team will be happy to assist you.

3. Pricing and Payment

All prices listed on our website are in USD (United States Dollar) and are subject to change. We reserve the right to adjust prices based on factors like plant availability, shipping costs, and other related factors. Prices shown include taxes unless otherwise stated.

We accept various payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure online payment methods

Once payment is processed, you will receive a confirmation email with details of your transaction. Please ensure all payment information is correct at the time of purchase, as we cannot modify it after the order is submitted.

4. Shipping and Delivery

We offer shipping within the United States and internationally. Shipping fees vary depending on the size of the order, shipping destination, and the type of delivery service selected. During checkout, you will see the estimated shipping cost based on your location.

Shipping Methods:

  • Standard Shipping (3-5 business days)
  • Expedited Shipping (1-3 business days)
  • International Shipping (depending on destination)

Orders are typically processed within 1-2 business days. However, please note that during peak seasons or special promotions, processing times may vary. You will be notified if there are any significant delays in processing or shipping.

For international orders, any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

5. Returns and Exchanges

At Cloudyhato, we take great pride in the quality of our plants. However, if you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.

Conditions for Returns or Exchanges:

  • The plant must be in its original condition and packaging.
  • Returns must be initiated within 30 days of receiving your order.
  • We are unable to accept returns for perishable or non-refundable items such as soil, fertilizers, and plant accessories.
  • If a plant arrives damaged, please contact our customer service team immediately with photos of the damage. We will resolve the issue by either replacing the plant or offering a full refund.

Return Process: To initiate a return or exchange, please contact us at info@cloudyhato.net. Our team will provide instructions for returning your product. You are responsible for the return shipping costs unless the item was damaged or faulty upon arrival.

6. Cancellations

If you need to cancel an order, please do so as soon as possible. Orders can only be canceled before they have been processed and shipped. Once an order has shipped, it cannot be canceled. If the order is already shipped, you will need to follow our return policy to request a refund or exchange.

7. Customer Privacy and Data Security

Your privacy and the security of your personal data are very important to us. We take all necessary measures to ensure that your information is handled securely. All personal data provided during the purchasing process is encrypted and stored in accordance with best practices for online data security.

We will never sell or rent your personal information to third parties without your consent. For more information, please refer to our Privacy Policy on our website.

8. Customer Service and Support

We are committed to providing excellent customer service. If you have any questions, concerns, or feedback regarding your order or our products, please contact us at:

Our customer service team is available Monday to Friday from 9 AM to 6 PM EST.

9. Liability

Cloudyhato is not responsible for any indirect, incidental, or consequential damages arising from the purchase, care, or handling of our plants. By purchasing from us, you agree to assume all responsibility for the plants once they are delivered to your address.

10. Changes to the Sales Policy

Cloudyhato reserves the right to modify or update this Sales Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage customers to review this page periodically for updates.

We at Cloudyhato strive to provide the best service and the highest quality plants. By purchasing from us, you are not just buying a plant; you are investing in the beauty and health of your space. Thank you for choosing Cloudyhato – where nature meets excellence.

For more details and to shop our latest collections, visit us at cloudyhato.com.